Returns and Exchanges
All items (except custom orders) are eligible for a full refund (minus shipping costs) if you change your mind within 7 days of receiving your order. The return shipping is to be paid by the customer and a refund will be issued within 30 days upon receipt of the item.
If you would like to exchange an item within the 7 days of receiving your order, please email shop@stitchesandhos.co.uk to arrange your request.
RETURNS
Items must be returned new, unused and in original packaging. Returns that are soiled, damaged or altered will not be accepted and will be sent back to the customer.
Unfortunately, custom items cannot be returned or refunded unless faulty.
Returns and exchanges shipping/postage must be paid for by the customer.
Any items found to be faulty will be eligible for a full refund. Please retain your proof of postage until the parcel has been received by us . We aim to process returns within 7 business days of receipt. Refunds will be issued through the method used for payment.
Please contact us via email for our return shipping address. We do not have an office or separate studio space so returns are made to a private home address.
